Salesforce Community Cloud

Connect with those that matter with Salesforce Community Cloud.

Most Salesforce solutions are internal facing – used by sales, service, operations or marketing teams, but there are times when you need to share information and collaborate with stakeholders outside of your Salesforce user group of customers, business partners or employees. Whether you are building a customer service portal for your customers, a partner management site for your business partners or an intranet for your employees, Community Cloud offers a huge jump-start to getting your portal off the drawing board and into production.

Salesforce Community Cloud includes:

  • Helping your customers find answers to common support needs by exposing knowledge or help articles within a self-service support portal.
  • Providing a solution for creating and tracking customer support cases with a turn-key support portal.
  • Providing and engaging your business partners with a responsive portal where you can provide controlled data access to articles, accounts, leads opportunities and support cases.
  • Offering an intranet portal for your internal employees for knowledge sharing and communication of company-wide content.

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Getting started

Like many platforms solutions, Community Cloud requires initial setup, configuration, and customization to enable a successful launch. A successful Community Cloud implementation requires a deep understanding of your business goals, current business processes, and the underlying data within your internal-facing Salesforce solution. Our team of highly experienced and Salesforce certified engineers can guide you through an effective rollout and help get you the most out of Community Cloud.

Let’s bring your idea to life

We offer a free evaluation to determine if Salesforce Community Cloud is the right platform for your business.