Understanding the resources needed to maintain custom software is crucial for effective budgeting. See how to plan for ongoing upkeep.
Software Development
SOFTWARE SUPPORT
Adaptable, consistent and reliable support for your software systems.
Give your team adaptable support for your software.
Completing the development of your software is just the beginning of the software lifecycle. Software support involves maintaining the security, performance, and functionality of your software products as well as evolving and improving the software over time based on end-user feedback. Without proper upkeep and maintenance, a software’s lifespan could easily be cut in half and become difficult to maintain and secure. A software support plan is essential for maximizing the value of your software investment, fostering end-user satisfaction, and keeping your software secure.
Software support can take different forms, such as technical support, bug fixes, updates, and upgrades. Technical support may include training, assistance, and software updates to help end-users fully utilize the software’s capabilities. Bug fixes involve identifying and correcting errors or glitches that may be causing problems for users. Updates are often required to maintain software security, compatibility, and maintainability, while upgrades are often performed to add new functionality and capabilities beyond the software’s original design.
Software support plans
SOLTECH’s Software Support services are designed to provide multiple support models, so you can find the right fit for your need whether you are looking for recurring support for a mission critical application or occasional maintenance for a mature application. Our support plans include two levels of dedicated support for software applications that have high risks of downtime or ongoing development needs. We also provide an As-Needed support plan, which is difficult to find in the industry and allows you to engage our support team on a ticket-by-ticket basis with no monthly or ongoing costs. We let you choose the plan that best fits your application’s requirements and ensure its ongoing success and reliability.
Full-Time Dedicated Support
A named and dedicated software engineer exclusively on supporting and enhancing your software application. Key advantages of this plan include high responsiveness to critical needs and development efficiency gained from familiarity with the application. This plan is very effective for both support and ongoing development of mission critical applications so you can progress your software forward with predictable operational spend.
This support program includes a software engineer dedicated 40 hours per week to your needs and includes SOLTECH management oversight and access to other specialist resources on an as-needed basis such as architects, UX designers, and QA engineers.
Part-Time Dedicated Support
A named and dedicated software engineer is focused half-time on supporting and enhancing your software application. This plan balances cost-effectiveness of a shared resource approach with the efficiency and value of a dedicated developer who is familiar with supporting your unique software. This plan is effective for supporting mission critical applications and may also allow for ongoing enhancements to an application at a measured pace.
This support program includes a software engineer dedicated 20 hours per week to your needs and includes SOLTECH management oversight and access to other specialist resources on an as-needed basis such as architects, UX designers, and QA engineers.
As-Needed Support
Support is provided by SOLTECH’s support team. All support requests are entered through a ticket tracking system and addressed in the order received. Recommended when an application has minimal support needs and for low urgency requests. This plan is a good option where SOLTECH is providing 2nd or 3rd level support and when the application is not mission critical.
This support program comes with an initial software transition and assessment effort. Once complete, a project manager contact will be provided to help coordinate support needs as they arise. All support requests are evaluated when received and you will be asked to approve a development budget if any support ticket is expected to exceed 4 hours of implementation effort.
“We greatly appreciate SOLTECH’s support with our projects and have enjoyed working with them. They are responsive, knowledgeable, and understand the urgency of what we are working through.”
Support when you need it
SOLTECH’s Software Support services encompass a range of solutions that can help you with software maintenance, hosting management, and end-user support. Our support plans are built to provide high flexibility without requiring you to make any long-term commitments. Additionally, you can switch between any of SOLTECH’s support plans whenever you like.
Things You Should Know
What support cost should
I plan for post-project?
Understanding the resources needed to maintain custom software is crucial for effective budgeting. See how to plan for ongoing upkeep.
Know More
How do I know if my project
is headed for trouble?
Learn about the most common early warning signs that can help forecast if your project is headed in the right direction.
Know More
Should I outsource my
software development project?
Depending on your project and business needs, outsourcing may be the right option. Here's what to ask before choosing to outsource.
Know More
What are my support options
when my project is done?
The support option you choose should be unique to your project and business. There are three common types of support options.
Know More
What can I do to rescue
a failing project?
Software development failure is often due to a lack of a proper solution design from the onset. Learn the steps to rescue a troubled project.
Know MoreWhat support cost should
I plan for post-project?
How do I know if my project
is headed for trouble?
Learn about the most common early warning signs that can help forecast if your project is headed in the right direction.
Should I outsource my
software development project?
Depending on your project and business needs, outsourcing may be the right option. Here's what to ask before choosing to outsource.
What are my support options
when my project is done?
The support option you choose should be unique to your project and business. There are three common types of support options.
What can I do to rescue
a failing project?
Software development failure is often due to a lack of a proper solution design from the onset. Learn the steps to rescue a troubled project.
Tech Stacks We Work With
Technologies are the tools we use to deliver great solutions. Our team knows which technologies work best in each scenario, and work with you to balance the needs of your project with the long-term needs of your organization.
Languages & Frameworks
Java
.NET
JavaScript
PHP
Ruby
HTML5
Angular
Vue.js
React
Node.js
Database Technologies
SQL Server
PostgresSQL
MySQL
MongoDB
SSAS, SSIS, SSRS
Power BI
Mobile Development
iOS & Android
Objective-C
Swift
React Native
Google Flutter
Kotlin
Clouds
Amazon Web Services
Microsoft Azure
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