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Implementing Salesforce Community Cloud

Like many platforms solutions, Salesforce Community Cloud requires initial setup, configuration, and customization to enable a successful launch. A successful Community Cloud implementation requires a deep understanding of your business goals, current business processes, and the underlying data within your internal-facing Salesforce solution. Our team of highly experienced and Salesforce certified engineers can guide you through an effective rollout and help get you the most out of Community Cloud.

Connect with those that matter with Salesforce Community Cloud.

Most Salesforce solutions are internal facing – used by sales, service, operations or marketing teams, but there are times when you need to share information and collaborate with stakeholders outside of your Salesforce user group of customers, business partners or employees. Whether you are building a customer service portal for your customers, a partner management site for your business partners or an intranet for your employees, Community Cloud offers a huge jump-start to getting your portal off the drawing board and into production.

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    Salesforce Community Cloud includes:

    • Helping your customers find answers to common support needs by exposing knowledge or help articles within a self-service support portal.
    • Providing a solution for creating and tracking customer support cases with a turn-key support portal.
    • Providing and engaging your business partners with a responsive portal where you can provide controlled data access to articles, accounts, leads opportunities and support cases.
    • Offering an intranet portal for your internal employees for knowledge sharing and communication of company-wide content.

    Community Cloud is purpose-built to enable organizations to generate quick-to-market portals that can tap into your Salesforce data and blend it seamlessly into a highly branded, content-rich website.