Tech Resources for Payment Processor

Case Study

Client

MerchantE is an end-to-end credit card payment processing company. They are one of a handful of end-to-end merchant processors that manage all fees and process merchant transactions.

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Business Challenge

MerchantE had reached a point where they needed to enhance their credit card processing platforms with additional solutions. Their needs were so varied that they hired us to help them find the different resources they needed for each project.

They had two specific solutions that they wanted to build and asked SOLTECH to staff full-time contract placements for:

  • Hosted Payments: A solution that helps customers feel more secure when paying for goods or services with a branded payment form on their website.
  • Electronic Invoices: The MerchantE Invoice tool that streamlines the payment process to get paid faster.

They also needed our help in expanding their internal staff by finding the project engineers and software architects for permanent placement.

Lastly, they wanted to build a PCI billing automation compliance tool. Their manual process needed to be automated to ensure their 3rd party vendors were being compliant with their credit card regulations. This stand-alone product would help to manage MerchantE’s required safety, security, and compliance screening.

“SOLTECH’s level of attention and care is exceptional. Everyone at SOLTECH has culture ingrained in them around communication and there is frequent and honest communication. When I work with them I don’t feel like we’re being sold. It’s not just about the deal. It feels like a more intimate relationship and this has helped to build trust. ” – Naveed Ashraf

Solutions

We helped MerchantE find the tech professional resources they needed to enhance their current product offerings and build new ones to support the company’s growth of its robust solutions.

Specifically:

  1. Full-time Contract Staff Placements

In order to meet market demand, the immediate priority was to find a team that could function in the shortest time possible. We were able to get the team on the job and ready to go within 6-weeks, which included two full scrum teams of QA Engineers, Java Engineers, and Scrum Masters.

  1. Permanent Placements

We have been helping MerchantE find the right technical resources to grow their permanent staff. SOLTECH is a strong part of the company’s limited preferred vendor list, which is now closed to additional vendors.

  1. Software Development

We are developing a PCI billing automation compliance tool for MerchantE. They needed to save time sifting through all of the data that they were receiving. We took their laborious manual process and are working with them to make it automated.

Impact

Our team responded quickly in all three directions, placing contract and permanent staff, while assisting with the software development and in record time the project was completed successfully. Because of our quick reactions to their needs, MerchantE has been able to continue their growth cycle while also meeting its commitments. Additionally, with our API building assistance, the company will save 350,000 man-hours a year after automating the manual compliance work.

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