BI & Big Data for Water Heating Company
Case Study
Client
Rinnai America Corporation is a major international player in the commercial and residential propane and natural gas industry. Rinnai is dedicated to providing high-quality products that enhance comfort and safety in homes and businesses.
However, beyond their product offerings, Rinnai also strives to offer an exceptional customer experience. This involves providing comprehensive resources to customers, from detailed product information to installation guides and maintenance tips. As such, their digital presence plays a critical role in achieving this objective, making it a key focus area for the company.
Business Goals
Rinnai’s primary business goal was to improve its digital presence and enhance customer experience. They aimed to create an engaging, user-friendly website that would not only showcase their product offerings but also provide useful resources for customers, such as product installation guides and maintenance tips.
A user-friendly website that would not only showcase their product offerings but also provide useful resources for customers, such as product installation guides and maintenance tips
Business Challenge
The main challenge faced by Rinnai was the outdated and poorly optimized structure of their existing website. They had experienced a data breach, resulting in a loss of reporting capability. The site lacked a modern aesthetic and intuitive navigation, making it difficult for customers to find the information they needed. The website was not optimized for mobile devices, which is a significant disadvantage in today’s increasingly mobile-first digital landscape.
“Their team remained receptive to feedback and made adjustments quickly. They adapted their processes to our project’s requirements. The workflow between our teams is seamless, and their communication is great.” – Claire Bateman, Director of Enterprise Applications, Rinnai
Solution
To address these challenges, SOLTECH partnered with Rinnai to provide them with PowerBI developers and a data warehouse architect to recover Rinnai’s reporting capability, comprised of over 200 reports and dashboards. SOLTECH undertook a complete overhaul of Rinnai’s website, implementing a responsive design to ensure optimal performance on all device types, improving the site’s navigation, and introducing a more modern and appealing visual design. In addition, SOLTECH developed a custom product catalog and an interactive product selector tool to help Rinnai’s customers easily find the products that best meet their needs.
Impact
The new website has significantly enhanced Rinnai’s digital presence. It has improved the overall user experience, making it easier for customers to navigate Rinnai’s website and find the information they need. The responsive website design has also made the site more accessible to mobile users, broadening Rinnai’s reach and potential customer base. While this challenge caused setbacks for the organization, SOLTECH eased the recovery process and enabled Rinnai to pursue other projects while the reporting function was rebuilt.
SOLTECH updated and corrected over 200 reports for the custom product catalog and interactive product selector tool. This streamlined Rinnai’s product selection process, helping customers make more informed purchasing decisions and boosting sales.
