Understanding the resources needed to maintain custom software is crucial for effective budgeting. See how to plan for ongoing upkeep.
Software Development
SOFTWARE SUPPORT
Adaptable, consistent and reliable support for your software systems.
Give your team adaptable software support.
Software development is only the beginning. Ongoing support is essential to maintain security, performance, and long-term value.
A structured support plan helps you fix issues, deliver updates, improve functionality, and keep your software aligned with evolving business needs, so your investment stays secure, scalable, and effective over time.
Software Support Plans
SOLTECH offers flexible support models to fit your needs. From dedicated support for mission-critical applications to as-needed maintenance for mature systems.
Choose from full-time or part-time dedicated support, or a ticket-based option with no monthly commitment. Each plan is designed to ensure reliability, reduce risk, and support ongoing success.
Full-Time Dedicated Support
A named software engineer dedicated 40 hours per week exclusively to your application. Ideal for mission-critical systems requiring high responsiveness, continuous enhancement, and predictable operational spend.
Includes SOLTECH management oversight and access to specialists (architects, UX, QA) as needed.
Part-Time Dedicated Support
A named software engineer dedicated 20 hours per week to support and enhancements. Balances cost efficiency with the value of a consistent, knowledgeable resource.
Well-suited for mission-critical applications that require steady support and incremental improvements. Includes management oversight and access to specialists as needed.
As-Needed Support
Support provided through SOLTECH’s ticketing system and handled in priority order. Best for low-urgency needs or non-mission-critical applications (including 2nd or 3rd level support).
Includes an initial transition assessment and a project manager contact. Tickets estimated over 4 hours require budget approval before work begins.
“We greatly appreciate SOLTECH’s support with our projects and have enjoyed working with them. They are responsive, knowledgeable, and understand the urgency of our work.”
Support When You Need It
SOLTECH’s Software Support services include software maintenance, hosting management, and end-user support. Backed by nearly 30 years of experience helping clients build and sustain reliable software, our plans are designed for flexibility, no long-term commitments required. You can switch between support options at any time as your needs evolve.
FEATURED CASE STUDIES
Things You Should Know
What support cost should
I plan for post-project?
Understanding the resources needed to maintain custom software is crucial for effective budgeting. See how to plan for ongoing upkeep.
Know More
How do I know if my project
is headed for trouble?
Learn about the most common early warning signs that can help forecast if your project is headed in the right direction.
Know More
Should I outsource my
software development project?
Depending on your project and business needs, outsourcing may be the right option. Here's what to ask before choosing to outsource.
Know More
What are my support options
when my project is done?
The support option you choose should be unique to your project and business. There are three common types of support options.
Know More
What can I do to rescue
a failing project?
Software development failure is often due to a lack of a proper solution design from the onset. Learn the steps to rescue a troubled project.
Know MoreWhat support cost should
I plan for post-project?
How do I know if my project
is headed for trouble?
Learn about the most common early warning signs that can help forecast if your project is headed in the right direction.
Should I outsource my
software development project?
Depending on your project and business needs, outsourcing may be the right option. Here's what to ask before choosing to outsource.
What are my support options
when my project is done?
The support option you choose should be unique to your project and business. There are three common types of support options.
What can I do to rescue
a failing project?
Software development failure is often due to a lack of a proper solution design from the onset. Learn the steps to rescue a troubled project.
Tech Stacks We Work With
Technologies are the tools we use to deliver great solutions. Our team knows which technologies work best in each scenario, and work with you to balance the needs of your project with the long-term needs of your organization.
Languages & Frameworks
Java
.NET
JavaScript
PHP
Ruby
HTML5
Angular
Vue.js
React
Node.js
Database Technologies
SQL Server
PostgresSQL
MySQL
MongoDB
SSAS, SSIS, SSRS
Power BI
Mobile Development
iOS & Android
Objective-C
Swift
React Native
Google Flutter
Kotlin
Clouds
Amazon Web Services
Microsoft Azure
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